Returns

We hope you will be delighted with your purchase. If you need to return any item, please do so within 28 days, ensuring that the item returned is in perfect condition and unused for a refund or exchange. Please email us first for a RETURNS NUMBER.

We cannot offer refunds or exchanges on any opened pillows, pillow slips or washed products due to hygienic considerations (your statutory rights are not affected).

We cannot be held responsible for goods lost in postage, and for peace of mind, you may like to send the goods via a recorded delivery service. We regret that we cannot refund this charge should you use a recorded delivery service.

No refund will be offered on any return postage charges incurred if you have changed your mind about your purchases.

Please get in touch with our customer services team should your return be too large to use the services provided by the Post Office. We can arrange for a courier company to collect the parcel from your home. You will need to be at home to hand over the parcel, and there is a charge for this service.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.legislation.gov.uk/uksi/2000/2334/contents/made